Terms of Service

Introduction

Welcome to Faith & Grace Gifts. These Terms of Service govern your use of our website and the purchase of products through our online store. By accessing or using our services, you agree to be bound by these terms. Please read them carefully before making any purchase or using our services.

Acceptance of Terms

By accessing and using our website, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you should not use our website or services.

These terms apply to all visitors, users, customers, and others who access or use our services. Your continued use of our website following the posting of any changes constitutes acceptance of those changes.

User Accounts

Account Registration

To access certain features of our website, you may be required to create an account. When you create an account, you must:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use of your account
• Be at least 18 years of age or have parental consent

Account Responsibilities

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate your account if any information provided is found to be inaccurate, false, or misleading, or if you violate these terms.

Products and Services

Product Descriptions

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, images, colors, or other content on our website are accurate, complete, reliable, current, or error-free.

Product Availability

All products are subject to availability. We reserve the right to:

• Discontinue any product at any time
• Limit the quantity of products available for purchase
• Refuse orders that exceed available quantities
• Update product information without notice

If a product becomes unavailable after you place an order, we will notify you and offer a refund or suitable alternative.

Pricing and Payment

Pricing

All prices are displayed in Nigerian Naira (NGN) unless otherwise stated. Prices include applicable taxes unless indicated otherwise. We reserve the right to change prices at any time without prior notice. However, price changes will not affect orders that have already been placed and confirmed.

Payment Methods

We accept various payment methods including credit cards, debit cards, and other payment services. Payment must be received in full before orders are processed. By providing payment information, you:

• Represent that you are authorized to use the payment method
• Authorize us to charge the payment method for the total amount
• Agree to pay all applicable fees and taxes

Payment Security

All payment transactions are processed securely through trusted third-party payment processors. We do not store your complete payment card information on our servers.

Order Processing

Order Confirmation

When you place an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline your order for any reason, including:

• Product unavailability
• Pricing errors
• Suspected fraud or unauthorized transactions
• Inability to verify customer information

Order Cancellation

You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. To cancel an order, please contact our customer service immediately. Once an order has been shipped, our returns policy will apply.

Shipping and Delivery

Shipping Locations

We currently ship to locations within Nigeria and select African countries. Shipping costs and delivery times vary based on your location and the shipping method selected at checkout.

Delivery Times

Estimated delivery times are provided at checkout and begin from the date of shipment, not the order date. Delivery times are estimates only and may be affected by factors beyond our control, including:

• Customs delays
• Weather conditions
• Carrier delays
• Public holidays

Risk of Loss

All purchases are shipped under a shipment contract. Risk of loss and title for items purchased pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages once they have been delivered to the carrier.

Returns and Refunds

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of delivery for a refund or exchange. To be eligible for a return:

• Items must be unused and in their original condition
• Items must be in their original packaging
• You must provide proof of purchase
• Personalized or custom items may not be returnable

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original method of payment. Shipping costs are non-refundable, and you are responsible for return shipping costs unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

Intellectual Property Rights

All content on our website, including text, graphics, logos, images, product designs, and software, is the property of Faith & Grace Gifts or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, or display any content without our written permission
• Modify or create derivative works from our content
• Use our trademarks, logos, or brand names without authorization
• Remove or alter any copyright or proprietary notices

Limited permission is granted to download and print content for personal, non-commercial use only, provided all copyright and proprietary notices remain intact.

Prohibited Uses

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair our services. Prohibited activities include:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Transmitting harmful or malicious code
• Attempting to gain unauthorized access to our systems
• Interfering with other users' enjoyment of our services
• Using automated systems to access or collect data
• Impersonating any person or entity
• Posting false, misleading, or fraudulent content
• Engaging in any commercial activities without our consent

Violation of these prohibited uses may result in immediate termination of your account and legal action.

Limitation of Liability

Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

Liability Limitations

To the maximum extent permitted by law, Faith & Grace Gifts shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use or inability to use our services
• Unauthorized access to your personal information
• Errors or omissions in our content
• Defective or damaged products
• Delays in shipping or delivery

Our total liability for any claim arising from your use of our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Faith & Grace Gifts, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of our website or services
• Your violation of these Terms of Service
• Your violation of any third-party rights
• Any false or misleading information you provide

Governing Law and Dispute Resolution

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Nigeria, without regard to its conflict of law provisions.

Dispute Resolution

Any dispute arising from these terms or your use of our services shall first be resolved through good faith negotiations. If a dispute cannot be resolved through negotiations within 30 days, it may be submitted to:

• Mediation by a mutually agreed mediator
• Arbitration in accordance with Nigerian arbitration law
• The courts of Nigeria as a last resort

Termination

We reserve the right to suspend or terminate your account and access to our services at any time, with or without notice, for any reason, including:

• Violation of these Terms of Service
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• At your request

Upon termination, your right to use our services will immediately cease. All provisions of these terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

Changes to Terms of Service

We reserve the right to modify or replace these Terms of Service at any time at our sole discretion. Material changes will be notified by:

• Posting the updated terms on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Displaying a prominent notice on our website

Your continued use of our website after any changes constitutes acceptance of the new terms. We encourage you to review these terms periodically.

Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us: